Case Studies

Suffolk Fire and Rescue



Suffolk Fire and Rescue Service delivers effective prevention, protection and emergency response services to the people of Suffolk. They required a more sophisticated document capture solution that would integrate with SharePoint, in order to process incoming mail. Up to 200 documents a day are now scanned using PSI:Capture, which also processes emails and other electronic files. This has provided them with an automated, integrated system for both paper and electronic correspondence. Read full case study


Wakefield MDC

Wakefield Metropolitan District Council decided to embark on a project to digitise all incoming mail so it could be easily distributed to its many thousands of staff. Towards the end of 2011 the Council deployed PSIGEN PSI:Capturefor scanning and Microsoft SharePoint 2010 for managing and providing access to a variety of documents types across the organisation. For the first phase of the project PSI:Capture is operating with Kodak i4600 scanners in the post room located at the Council’s headquarters in Wakefield. Once they are in full production the Council expect to be scanning up 1.8 Million documents per annum. Read full case study


Real Time Claims

Real Time Claims, founded in 2007 by a team of finance professionals to guide and assist consumers through the complex process of claiming refunds for mis-sold PPI policies, needed a way to streamline the huge volumes of correspondence coming in from clients and financial institution on a daily basis. PSI:Capture provided the answer by automating the scanning and indexing of thousands of documents, making them instantly available to employees through their intranet information system. “Using PSI:Capture has enabled us to save significant time processing our inbound mail.  The ability to integrate seamlessly with our bespoke claims management software means post items are presented automatically on the dashboard of the appropriate staff member within minutes” says Andy Bowman, Operations Manager. Read full case study